Wes Metcalfe took on the brave world of customer service departments when he contacted Tesco after finding a worm housed in his packaged cucumber. Now, we all understand the world of customer service can be grueling, unforgiving, and unsympathetic. So, Metcalfe decided to try and tug at the heartstrings of the customer service department by telling them a story.However, the “complaint” was really Metcalfe’s attempt at quirky humor. His grievance with Tesco was not simply over his produce having a worm in it, but it was over… well, the apparent “emotional distress” he was experiencing.
However, the “complaint” was really Metcalfe’s attempt at quirky humor. His grievance with Tesco was not simply over his produce having a worm in it, it was over the emotional devastation of the loss of the “new family pet” that ultimately led to a very heartwarming, and hysterical, funeral cover.
The hilarity that has ensued should be a lesson to us all about how to really deal with customer service departments.
His “complaint” was written to Tesco.
He stated his family’s “new pet” was “unresponsive.” Then, Rob from Tesco customer care replied shortly after this family’s “devastating loss.”
To which Metcalfe responded by sending Rob from Tesco a funeral update for the family’s “pet.”
Then, things just escalated from there (and we assume because everyone is so “emotionally devastated” by the loss).
Many people have since suggested that Rob from Tesco deserves a promotion… and we could not agree more.
Featured image courtesy of Daily Mail/Alamy.